Return and Refund Policy

Muda clothing reserves the right to refuse returns that do not meet our return/exchange requirements.

• You will receive a full refund on the return of the product.

• Shipping charges are non-refundable and will be deducted from the product’s total cost.

• Reverse pickup charges will be applied separately and are not included in the shipping charge deduction.

Eligibility for Returns and Exchanges:

• Returns or exchanges are accepted within 48 hours of receiving your order.

• To be eligible for a return or exchange, items must meet the following conditions:

1. Unused and in the same condition as received.

2. Unwashed and free from any perfumes, fragrances, or foreign odors, including smoke.

3. Free from cuts, tears, stains, and visible damage.

4. Free from dirt, dust, pet hair, or makeup stains.

5. Include all original packaging, tags, and receipts.

Exchange Policy:

• Exchanges are only applicable for the following reasons:

1. Incorrect size ordered.

2. Wrong size or product received.

3. Item is defective or damaged.

• Any return or exchange request made after the 48-hour period will not be accepted.

Steps to Return:

1. Record a Video: Clearly show the product, its condition, and any issues.

2. Contact Us: Email our support team with the video and your order details, including your order number and a description of the issue.

How to Process a Return and Refund:

• Click the "Return and Refund" section on our website and fill out the exchange form.

• Once the form is submitted, our team will contact you within 6 hours.

Damage and Issues:

• Please inspect your order upon reception and contact us immediately within 6 hours if you receive a defective, damaged, or incorrect item so we can evaluate the issue and resolve it.

• Requests made after the 24-hour period will not be accepted.

Processing Time:

• We process all returns within 48 hours of receiving the returned item(s).

• You will receive an email approving your return/exchange within 12 hours of submitting your request.